Systems Engineer III

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.  Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Business/Job Title: Systems Engineer III Position Summary The Systems Engineer III will ensure the reliability, availability, and scalability of critical voice platforms and support Genesys PureCloud Systems. Systems under the care of a Systems Engineer III must operate effectively and reliably through scalable solutions and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams within the organization to facilitate the design and implementation of solutions, drive automation initiatives, and monitor and maintain the performance of critical systems.What You'll Do Support and maintain technology systems to ensure optimal performance, reliability, and security.Build and deploy technology solutions translated from user stories and requirements. Manage the system lifecycle from implementation to shutdown and decommissioning.Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity. Leverage automation and configuration management to streamline systems administration.Troubleshoot and resolve complex issues, including systems failures, connectivity problems, and performance bottlenecks.Collaborate with cross-functional teams to design and implement scalable and robust system architectures.Evaluate and recommend new solutions, tools, and methodologies to enhance system efficiency, security, and productivity.Monitor system performance, proactively identify potential issues, generate meaningful reports, and implement preventive measures to maintain system health and uptime.Conduct performance tuning and optimization activities to maximize system efficiency and response times.Respond to and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders.Implement and enforce security best practices to protect our systems, data, and infrastructure against unauthorized access, cyber threats, and vulnerabilities.Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides, to support end-users' ability to use the systems effectively.Participate in on-call rotation.Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.Performs other related duties as assigned.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.What You'll Bring Knowledge of at least two of the following technology systems: cloud platforms, SaaS platforms, containerization, and orchestration.Familiarity with compliance and regulatory guidelinesUnderstanding cybersecurity principles and best practices.Demonstrated ability to work both independently and as an integral member of an agile teamExperience with observability tooling, including logging infrastructure, tracing systems, alert definitions, etc.Proficient communication, planning, problem-solving, troubleshooting, and organization skillsFlexibility to adapt to changing project requirements and timelines.Knowledge of Avaya CMExperience with Teams/Zoom phone supportFamiliarity with Audio CodesKnowledge of Genesys PureCloud PreferredWorking knowledge of Syslog, Wireshark, and Sumo Logic.Qualifications BS/BA or equivalent work experience 5+ years' experience in Telecommunications or a similar role in a technology environment.Experience with Power Shell a plusHands-on experience with technology systems tools, protocols, and platformsJob Description F5 Networks, Inc. is an equal-opportunity employer and strongly supports diversity in the workplace.#LI-JB1#remoteThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.