At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.POSITION SUMMARY:The Credit & Collections Specialist assists in the processing of orders by following corporate order validation and credit checking procedures to allow for the maximum number of orders, while also minimizing the credit risk to the Company. The position will also be responsible for collecting balances owed for EMEA customers, and will most likely include some of F5’s major accounts.Credit Control (60%)Proactively chase and manage Approx. 150 customers to ensure payments are received within the terms.Review and evaluate the AR ageing daily to identify any potential collection issues – Approx. $100M.Enter and accurately allocate customer payments daily.Complete customer account reconciliations when necessary.Send statements, copy invoices and credit notes to customers.Manage and maintain the on-boarding process for all new customers.Establish and maintain a mutually beneficial working relationship with internal and external customers.Liaise across departments and functions to ensure all customer queries are resolved swiftly.Ensure a high level of customer service is delivered.Maintain and provide consolidated collection updates to management weekly.Achieve internal quarterly KPI’s.Order Validation (40%) Review and approve Service Contracts via Oracle & Salesforce daily – 30 to 40 contracts per day on average.All Service Contracts are required to be reviewed to ensure they match our customer Purchase Orders for completeness, and to comply with our internal policies,Manage and maintain the Order Validation workflow streams and processes to ensure all contracts are handled in a timely manner.Work in partnership with the Service Contracts team and provide real-time support to resolve any customer queries.Monitor the Order Validation workflows to prioritise the approval of any urgent orders.MINIMUM QUALIFICATIONS:EMEA Credit Control experience of three to five years with Oracle is essential.Prior Order Validation experience with Oracle & Salesforce would be an advantage.Highly organised and detail-oriented, with excellent communication skills both written & verbal.A strong team player that can also work on an individual basis.Perficient MS Office skills – Outlook, Excel & Word in particular.Previous experience in a high-tech environment would be an advantage.Being able to work under time constraints and meeting deadlines would also be an advantage.Flexibility would be required to allow for extra hours over Quarter End.#LI-EM1The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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