What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position SummaryThe Sr Digital Collaboration Engineer is responsible for the delivery of email and collaboration services for the global enterprise. This role will ensure that email and collaboration services are delivered securely and resiliently, with a focus on user experience.This role is responsible for assessing new features and upgrades, maintenance, monitoring and alerting, governance, administration, and support of the digital collaboration services day-to-day.Expert at managing M365 platform services including Microsoft SharePoint, Teams, OneDrive, and Exchange – as well as related technologies like Proofpoint.The ideal candidate will have excellent technical skills and an understanding of technology’s intersection with the business. They will have up to date knowledge of collaboration technologies and trends and will use this knowledge to continue to drive innovation in the digital collaboration space at Illumina.ResponsibilitiesPerforms engineering, operations, and maintenance for key collaboration platforms and technologies – including SharePoint, Teams, Exchange Online, OneDrive, and Proofpoint.Ensures the day-to-day availability of collaboration services like Exchange Online, Microsoft Teams, One Drive for Business, and Proofpoint.Manages logging, monitoring, and alerting across all layers of collaboration services.Evaluates, communicates, and implements Office365 enhancements to improve service reliability, user experience, and business capabilities.Effectively manages critical business capabilities related to email services including legal-hold and compliance. Partners with other business and technology teams, including Networking and Audiovisual Services, to drive the implementation of the Unified Communications as a Service strategy.Responsible for building standards as well as managing, maintaining, and updating those standards for collaboration services.Creates and maintains various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).Produces communication as needed for business and technology users related to changes and feature enhancements to Microsoft 365.Manages project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.RequirementsExtensive experience in Microsoft 365 administration and support with SharePoint & Teams.Strong knowledge of PowerShell Scripting and other scripting languages.Strong knowledge of Exchange Online, including legal holds.Experience, Knowledge of cloud technologies, Azure, AWS, Google.Knowledge of: DNS, IP Addressing, routing, messaging protocols such as POP3, IMAP, SMTP, LAN/WAN, Network Load Balancing, Security devices, SAN/NAS, UCCS, SCOM.Experience with incident, problem and change management processes.Excellent written and oral communication skills coupled with a customer service orientation.Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support.Able to effectively prioritize work based on business and/or customer impactAbility to communicate effectively with peers, partners, and leadershipExperience/EducationTypically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.#LI-REMOTEThe estimated base salary range for the Sr. IT Engineer - Digital Collaboration (M365) role based in the United States of America is: $94,600 - $141,800. Should the level or location of the role change during the hiring process, the applicable salary range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. 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