What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary: This position will provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.Position Responsibilities: Work duties may include significant onsite time with a single key customerAssists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account ManagersResponsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPsInstall, upgrade, repair, and maintain instrument systems in defined territoryProvide technical support to staff, contractors and customersRespond to service requests and ensure customer satisfactionManage service parts inventory levelsMaintain up to date customer information, technical files and appropriate databasesProvide timely and accurate reports as requestedWorks in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.Manage service parts inventory levelsListed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.Position Requirements: Minimum 2 years relevant experienceMust be comfortable working from a remote location and out-of officeExcellent verbal and written communications skills in Korean and EnglishMust be highly motivated and have strong problem solving abilityMust be able to work independently and as a team playerComputer experience and literacy a mustFamiliarity with field optical alignments, robotics, electrical/electronics, and mechanical systemsKnowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar workAll listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.Preferred Experience/Education/Skills: BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industryExperience managing distributors is a plus#LIHybridIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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