Operations Manager

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Responsibilities:Responsible for management of the unit and performance of all employeesManage the group and deliver the goals and metrics of eachServe as primary client and UGS contactOther responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projectsQualifications:Bachelor's degree, any fieldExperience as BPO Account/ Operations Manager for at least 1 yearMust have at least 2 years BPO experience in Financial ProgramsManagerial experience of teams greater than 40 FTEExcellent interpersonal and leadership skills.Excellent written and verbal communication skills.Strong planning, change management and organizational skills.Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.High degree of initiative, team building and dedication to effective positive change.Willing to work on any shift schedule especially graveyardWilling to work in Cagayan De OroWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.