Training Data Analyst

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:ob DescriptionReports to the Associate Director of Banking Ops Learning ServicesDelivers program and course level insights to support New Hire and Cross-skill learning based on Needs Assessment AnalysisAims to improve learners’ experiences and outcomes through the provision of meaningful data that can be addressed before, during and after the Course/Training life cycleCreates and maintains Training Analytics Dashboard (TAD) that provides Training Team with filterable data and comparative visualizationsValidates effectiveness of Training Tools and Curriculum based on learning outcomes and performance within the first 30 daysAccelerates Training Innovation through collaborating with Training and Quality Team on proactively building solutions to improve overall agent performanceHolds regular meetings with the Training Supervisors and Training Managers to provide 360-degree feedbackMeasures success of Training Interventions/solutions based on pre and post statistical observations and performance evaluationsQualificationsEducation: Minimum of 2 years in College/2 years work experience or Bachelor’s Degree in Education, Psychology any related field (Open to undergraduates with strong related experience)Extensive knowledge on Training Needs Analysis and Instructional DesignHas applied Adult Learning MethodologiesAdvanced Excel and PPT Presentation skills3+ years of experience in BPO TrainingKnowledge in Adobe Illustrator and Articulate is a plusGood communication skillsData Visualization, Process Observation and AnalysisCollaborative and Team PlayerProblem-solver and keen to detailsStrategic and Systems ThinkingResilient and flexibleRequired language(s): EnglishWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.