People Advocate

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Title: People AdvocateReporting to: Lead, People AdvocatesFunctional Group: People ExperienceUbiquity is seeking a People Advocate for our PH Offices. This position is responsible for acting as an advisor on specific areas of employment laws, mediate on employeedisputes, represent the company on external mediation and to support the HR Business Partners Group as an expert consultant on all employee and labor relations issues within the assigned business unit.The ideal candidate will work at both strategic and operational level to manage various employee policies that affect people at work.Responsibilities:● Serves as the point of contact for employee relations, conduct, and/or compliance concerns;● Interviews employees to gather information to facilitate resolution of the concern;● Assesses the nature and severity of the complaint and either provides coaching resources orconducts an investigation;● Partners with Legal, HRBPs, managers, and other key stakeholders to conduct a complete andimpartial investigation.● Ensures recommendations are in alignment with company policies and practices.● Partners with HRBPs on performance issues raised by leaders and confers with HRBP to providesupport and recommendation on how to manage situations.● Reviews all performance documentation before it is delivered to ensure consistency andcompleteness.● Analyzes employee relations case trends and in partnership with Human Resources BusinessPartners.● Provides workplace-related recommendations/insights directly related to an investigation inaccordance with company policy and practice● Manages and updates HR policies and processes.● Work effectively with compliance, legal, HR, security, and other partners to foster trust andaccountability.● Remains current with new, evolving ER challenges across a variety of processes and proactivelyrecommends solutions to manage them.● Review internal processes and make recommendations for improvements; drive solutions that arecompliant while supporting business objectives and goals.● Performs other related duties as assigned.Knowledge, Skills, Experience:● Bachelor's Degree in any specialization is required● Must have at least 1 years of work experience specializing in Human Resources or equivalent. Experience specializing in Employee Labor Relations isa plus. Exposure in handling LR for a BPO or Call Center company is a plus● Engagement and Partnership Background is highly desired● Excellent interpersonal, written, and oral communication skills● Ability to complete work with a high level of accuracy and attention to detail.● Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritizeand work in a multi-tasked environment.● Ability to support remote work for other Ubiquity PH Sites in relation to ELR Concerns What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.