Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Requirements:High School diploma or equivalent required.Good verbal and written communication skills in English Language 85% or aboveThe candidates are required to be willing to work on different schedules (day shift, mid shift, night shift), including weekends and holidays.Candidates with financial experience are a plus, but not required.A strong aptitude for learning and working effectively as part of a team.About the role:The agents hired on this role, to provide a good customer service experience relate to prepaid card.Responsibilities:Cards activationPin ResetsLost/Stolen cards.Block cardsCallbacksVoicemailsEscalationsInitiate disputes processEmails supportCandidates Requirements:English level above 85%Customer service experience is a plus, but not required.Able to learn.Schedule flexibilityMultitaskingWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.