Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Essential Duties/Responsibilities:Field incoming/outbound customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner.Research account status and identify account issues.Address billing inquiries and resolve billing disputes.Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the roleSkills/Knowledge/Abilities:Bilingual (English/Spanish) B2-B2+Outstanding phone etiquette and polished communication skills (written and verbal)Excellent listening skills.Ability to maintain a calm demeanor when dealing with agitated customers.Attentive to detail and committed to high quality customer service.Strong quantitative, analytical, and problem-solving skills.Willingness to identify problems and suggest process improvements.Experience:Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferredWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.