Technical Support Engineer

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe is looking for a French Speaking Senior Technical Support Engineer to join our Adobe Sign support team. The candidate will be responsible for the successful and timely delivery of support for Enterprise level Sign customers and escalations from other internal support groups and the wider sales organization.The successful applicant will work directly with customers and Adobe engineering teams. This position requires the ability to rapidly diagnose problems, evaluate trade-offs and develop reliable solutions. Applicants must have the ability to read, write, and communicate in English plus French. What you'll do Respond to, and troubleshoot inquiries on technical issues from a global customer baseEscalate critical support issues from customers to the appropriate internal channelReport bugs and work with the QA & Engineering teams to resolve customer issues as soon as possibleVerify that the issues have been resolved prior to communicating to the customerAssist in communicating to customers about issues impacting their serviceExecute internal processes to streamline and scale support workReview incidents to determine steps to anticipate, prevent, or mitigate the customer's challengesBe fulfilled by solving problems for others and enjoy providing excellent customer servicePlay a key role in growing and improving our culture of great customer serviceWhat you need to succeed Bachelor's degree in Computer Science, Software Engineering or equivalent work experience3-5 years’ experience software/product support from either web-based or SAAS solution environment with a track record of customer satisfactionSkills in using diagnostic tools along with a methodical, pragmatic approach to resolving technical issuesClear sense of integrity, work ethic and a sincere passion in helping customers solve technical issuesExceptional written and verbal communicationStrong organizational skills with the ability to juggle multiple tasks and responsibilitiesAble to work on own initiative and not just follow prescriptive guidelinesFrench speaking skillsIdeal candidates will have a few of the following: Knowledge of any of Salesforce, Dynamics or SharePointPrevious development/programming experience (eg Java, C#, JavaScript, HTML, JSON)Industry knowledge of financial services, government, healthcare, education, and/or real estateAdobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.