Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is a leading global company that established a Global Payments and Billing function in 2020. We are now expanding the team to include operational professionals dedicated to production monitoring and restoration of critical payment processes. We are seeking an experienced Payment Operations Manager to join our team and drive process improvements to ensure efficient payment operations.Responsibilities:Lead daily payment operations, ensuring timely and accurate payment processing while continuously improving efficiency.Supervise payment initiatives and trends to find opportunities for improvement and increased efficiency.Conduct payment transaction research and troubleshooting to resolve issues promptly and minimize customer impact.Manage payment incidents to minimize disruptions, collaborating with cross-functional teams and external partners.Ensure payment processes align with regulations and industry standards, implementing necessary changes for compliance.Develop and maintain up-to-date standard operating procedures (SOPs) for payment operations.Foster relationships with partners to ensure smooth payment processing and identify improvement opportunities.Handle payments and chargeback disputes to minimize financial impact and ensure timely resolutions.Manage payment release schedules to minimize downtime and maintain system availability.Lead problem and changeprocesses for timely resolution of payment-related issues.Collaborate with cross-functional teams to align on payment operations and initiatives.Develop and implement automation solutions to enhance payment processes and reduce manual effort.Lead product, project, and program initiatives related to payment operations, providing strategic guidance.Handle payment audit and risk processes to ensure compliance and mitigate financial risks.Manage user access administration processes for security and compliance.Be responsible for payment-related financial processes for accurate accounting and reporting.Lead network-related processes to ensure secure and reliable payment processing.Lead SRE/embedded SRE and DevOps processes for efficient and effective payment operations and service reliability.Qualifications:Bachelor's degree in a technical field or equivalent work experience.Demonstrated experience in payment operations, production engineering, or incident management in an enterprise-level payment-processing environment.Excellent understanding of payment processes, regulations, and industry standards, including various payment methods.Strong analytical and problem-solving skills to resolve complex payment issues.Excellent communication and interpersonal skills for effective collaboration with technical and non-technical team members.Strong project management and process skills to drive improvements and implement automation.Proficiency in automation tools (PowerBI, Splunk, SQL) and DevOps methodologies.Familiarity with Jira, Wiki, and Microsoft Suite, with a quick learning interest in new tools and technologies.Experience leading cross-functional teams and building strong partnerships with external partners and vendors.Knowledge of audit ownership/management and payment risk management is a plus.Strong finance and accounting knowledge is a plus.Proficient in incident management tracking and systems (e.g., JIRA).Consistent track record of leading and deploying large programs to high availability, conducting incident post-mortem meetings for root cause analysis and corrective actions.Collaborative skills to lead through influence and drive opportunities through consensus cross-functionally.Ability to analyze large payment data sets, extract business insights, and recommend data-driven actions.Self-motivated with a high level of independence.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $85,200 -- $187,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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