Solution Account Manager, Workfront

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityFrom the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.We have a fantastic opportunity for a Solution Account Manager to join our Digital Experience team based in London or Maidenhead.You will manage relationships with new and ongoing clients and serve as their main point of contact within the Adobe Workfront Portfolio. You will be responsible for welcoming new customers, setting expectations for their experience with the various platforms, handling ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio.What you'll doResponsible for the Adobe Workfront PortfolioDevelop a trusted advisor relationship with key stakeholders and executive sponsorsWork with clients and partners to ensure that customers are using the solutions effectively and achieving successOnboard customers and highlight specific solution resources available to a new customerIdentify and grow opportunities within territory to ensure growth attainmentIdentify and assess renewal risks for customersAssist with issue and support escalations as neededMaintain a high level of customer satisfactionMaintain high levels of customer retentionWhat you need to succeedDeep level of Cloud hosting knowledgeEnterprise level B2B Account Management experienceExperience with Client Relationship ManagementEffective Written and Verbal Communication SkillsCross sell / Upsell experienceExperience in negotiatingPresentation skillsGoal OrientedExperience with CRM (ideally Salesforce)What further impresses usEnterprise Software Customer Success Management ExperienceWorkflow Management experienceHosting and/or Cloud experienceExperience with Renewals and Churn ManagementAs our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.