ACS Support & Contract Operations Specialist

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The ACS Support & Contract Operations Specialist position is for a high-energy, detail-oriented, multi-tasking individual who will work with Adobe’s Professional Service Account Executives to help drive maximum revenue from all our Professional Services customers.  This role will be responsible for sales support including handling operational items such as contract addendums, project related tasks, resource requests, and supporting revenue contracts as well. This role will be an extension of the Professional Services Account Executive role working directly with those sellers to support existing and new service contracts within all our Adobe Digital Experience Cloud products.  The role will support Adobe's North America business, working NA office hours.What you’ll doWe are looking for a polished candidate to join us who can work on dozens of projects at a time, paying attention to the details and always representing Adobe in a professional manner.  We partner closely with internal teams to support our Professional Services contracts.Join forces with the sales team, to support and assist on large deals to help client experience and boost overall salesLead all aspects of the sales cycle without need for supervisionDiligence to customer experience and successWork with extended teams to certify contracts maintaining accuracy and consistencyWhat you need to succeedFamiliarity with Salesforce.com and DynamicsReporting experience2-3 years of successful sales support or operational experience (technology industry desired)Excellent oral and written communications skills and time managementCapacity to develop relationships quickly over the phone with customers and team membersAbility to handle fast paced environment and run multiple projects (run, maintain, coordinate, and pursue)Strong team orientation and ability to build cross-functional relationshipsDetailed understanding of sales cycles combined with sensitivity to time critical asksAbility to lead trainings and transfer knowledge to continue to help the team create smarter workflowsAdobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.