Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Work with Adobe's top customer who has heavily invested in and is relying on Adobe to help them tackle their biggest challenges and increase loyalty, retention, acquisition, and revenue. As the Journey Office & Assembly Team Manager, you will be responsible for two teams of experts.1. The Journey Team, which consists of a lead as well as several groups of coaches that will help capture and document requirements.2. The Assembly team is the production team where the ‘build’ happens; working with the customer to gather final assets, build out the experience, test, and deploy.What you'll Do CustomersWork closely with the customer to manage the work, expectations, and ensure quality deliverables. Fine tune processes to ensure requirements are clearly captured and minimize additional cycles to fine tune business, technical and functional requirements – ultimately speeding up the time from ideation to execution.For the assembly team, work closely with the customer during the assembly process to ensure proper testing is complete and roll-out happens in a coordinated GTM manner.Manage the assembly team, ensure white glove treatment. Ensure processes are rolled out and followed to reduce errors, ensure timely deployment and the tracking of success.Provide feedback to the customers on the effectiveness of their programs. Recommend ways to fine-tune when needed.People LeadershipProvide feedback around the coaching process to ensure that Adobe comes to the table with a proactive and prescriptive approach.Continue to grow the abilities of our Adobe team by mentoring and coaching on the tools and processes.Work with onshore and offshore resources on key deliverables. Providing clear direction around deliverables, timelines, and ownership.Knowledge & SolutionsCollaborate closely with peers in the Capability Office and Scrum teams; suggest and modify processes and templates to improve information collection.Bring ideas to the table; proactively share best practices and industry insights with the customer.What you need to succeed Ability to think creatively.Process oriented; able to scale the team and operations.Work well with a larger team.Ability to simplify the complex.Consulting and customer service and expertise.Ideally, someone with Telcom industry knowledge.At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $205,600 -- $380,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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