As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Application Support AnalystQ2 is seeking energetic, innovative, “out-of-the-box” thinkers with a passion for software and technology to join our team. The ideal candidate has a willingness to learn, build relationship with a high focus on customer satisfaction. Role description:We are seeking an Applications Support Analyst to join our global team to assist and provide first escalation in the monitoring, troubleshooting and support for NetSuite application and other applications that we have integrated with our NetSuite platform. As an Application Support Analyst, you will respond to monitoring alerts and cases, drive investigations, and provide triage during incidents and service requests that our teams support across Q2. You will collaborate closely with Accounting, Finance, Tax, Financial Reporting and other key teams to meet the needs and goals of the business globally. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams. Responsibilities:· Manage the enterprise solutions support queue with focus on NetSuite and other applications that we have integrated with our NetSuite application.· Work with other teams in the resolution of issues that span multiple applications and/or platforms· Proactively respond to alerts generated by monitoring systems to maintain environment health and stability· Resolve issues by following documented processes and pre-defined standard operating procedures· Manage the team's ticketing system, making feature request updates and troubleshooting issues on a timely basis· Perform daily support tasks, including managing a case workload, responding to escalated issues and operational checklists· Identify and escalate critical impact to senior administrators· Document troubleshooting results and remediation actions, provide regular status updates to impacted customers· Monitor and ensure optimal performance of NetSuite and integrated applications· Monitor the licenses, proactively escalate unused accounts · Build NetSuite basic saved searches and reports for the technology and business functional teams· Manage third-party integrations for NetSuite and related platforms· Work on compliance items required to meet compliance checks for our platform and processes· Work with vendor for system support and escalationsRequired Skills:Bachelor’s Degree, plus 5+ year of experience or Advanced degree, plus 3+ year or equivalent work experienceStrong NetSuite product knowledge and at least 3+ years of preferred NetSuite Administration hands-on experienceProven experience of diagnosing issues with the NetSuite applicationA proactive attitude to platform enhancementsPerforms IT functions such as evaluation, testing, debugging, implementation and integration of application programs supporting Accounting, Finance, Tax and Financial ReportingExcellent relationship-building skillsStrong knowledge and understanding of the NetSuite platform, eco-system and best-practicesAbility to liaise with stakeholdersTechnical documentationExperience implementing NetSuite configuration changesStrong business acumen, technical aptitude, analytical skills, & attention to detailAbility to manage and prioritize small projects & ticketing systemDevOps/release management experienceExperience with NetSuite Financials, Fixed Assets, ARM, SuiteBillingExcellent verbal, written and interpersonal skillsSelf-starter with proven ability to deliver resultsStrongly Preferred:Implementation and configuration of approvals strong plusCertified NetSuite Administrator Experience with Blackline, Avalara, Concur, JIRA, Confluence#LI-AS1#LI-Remote#LI-HybridHealth & WellnessHybrid & Remote Work Opportunities Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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