As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.The Job At-A-Glance:As a Customer Success Manager, you'll be building and expanding on existing client relationships here at Q2. If you're a service oriented individual and enjoy connecting with clients, helping to analyze and then solve customer challenges and going the extra mile, then this could be a great fit!A Typical Day:Build and maintain respectful and collaborative relationships with new and existing Tier I clients, as assignedParticipate in the implementations process for new clients as assigned, not as the primary liaison, but to begin building rapport with the client and learn their specific needsMeet with assigned clients at least monthly by phone and in person as needed (but at least once per year) to review their online banking statistics, goals and future plans along with any specific issues they are havingAnalyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet themEnsure that customer’s issues are dealt with efficiently by the other areas of Q2, as needed and inform Management of significant issuesProvide contract renewal management for assigned accountsCoordinate, as needed, with vendor partners to address client requestsIdentify opportunities and cross-sell additional features of Q2 to existing clientsParticipate in cross-sell campaigns as identified by the Director of Relationship ManagementRepresent Q2 at customer events and Client User group sessions, as needed or assignedProvide input to Product Management on enhancements and new releases, including support of commercialization projects as neededProvide demo and training support and/or scheduling for existing clients as neededResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toBring Your Passion, Do What You Love. Here's What We're Looking For:Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.In depth experience supporting Tier 3 clients preferredMinimum 4 years direct experience managing strategic accountsBanking or Banking software experienceProven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment; target $2.5M per year or as assignedProven executive relationship building skills and experience maneuvering within C-level structure of a large accountArticulate, thorough, and process-minded individual #LI-BW1Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Health & WellnessHybrid & Remote Work Opportunities Flexible Time OffCareer Development & Mentoring Opportunities Generous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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