It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.The RoleWe are looking for a talented, creative and diligent NOC Manager and we’ll provide an environment where innovation comes from creative collaboration and where everyone is empowered to go fast and have fun.OverviewTo maintain Proofpoint’s global network and server infrastructure, we maintain multiple 24*7, staffed Network Operations Centers (NOC). As a Network Operations Manager, you will be part of a global NOC team that monitors, maintains and troubleshoots more than 14,000 servers, 250 network devices, at more than eight locations worldwide. Our goal is to employ investigative and troubleshooting skills to resolve both routine and complex network, computer hardware, and Operating System issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems.Your day-to-day· Managing a local team of approximately nine NOC engineers· Supervision of Proofpoint NOC Services during your shift· Training, coaching, and development NOC engineering staff· Identifying, developing, communicating, and implementing process changes within the NOC· Determining priorities, time and resources needed to complete assigned goals· Maintaining quality standards of NOC documentation and data· Supervision of the NOC teams monitoring and troubleshooting of Proofpoint's production environments including server, network, DNS, Linux and MS operating system and proprietary software issues · Documenting problem descriptions and providing detailed problem diagnosis with accuracy in compliance with established practices· Reviewing and where necessary, updating the tracking of problems in trouble-ticketing system· Assisting with the maintaining of NOC documentation including support guides, knowledge base articles and procedures· Participating in the transfer of information from one shift to the nextWhat you bring to the team· Extensive experience in a NOC or similar working environment· Proven track record of leading teams· Exceptional interpersonal, communication, initiative and leadership abilities· Effective analytical, planning, organizational, and documentation skills· Team player along with the ability to multitask and work in a stand-alone capacity· Experienced in working within a global NOC operating model and liaising with colleagues in a ‘follow the sun’ pattern· Experience working with highly integrated, multi-vendor ecosystems with NOC to NOC communications· Experience with monitoring tools· Familiarity with trouble ticketing systems (Jira, PagerDuty, ServiceNow, etc.)· Experience in troubleshooting Linux and Windows systemsWhy ProofpointWe are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.#AB1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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