Threat Strategy Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Threat Strategy ManagerQualifications Our customers buy Proofpoint products because they are the best in the industry. Our threat Strategy Managers are responsible for ensuring that our customers get the most out of this investment through proactive engagement that advances their information security program.  Successful candidates will be able to understand advanced technical concepts and articulate program designs that support our customer’s threat protection programs. Candidates will need a proven track record of successfully interfacing with customers on both technical and non-technical levels. A working knowledge of current threat actors for information security threats and risks to our clients, providing guidance on discovered threats is preferred.6+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasManaged security or consultancy experience is requiredKnowledge of data communication concepts and technologies, specifically email and networkingDevelop innovative ways to leverage existing data and correlate customer data with other sets available at ProofpointWorking knowledge of Windows, Active Directory, and Microsoft ExchangeA history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectivelyAbility to effectively work in a team environment as well as independentlyMust be proactive and have outstanding verbal and written communication skillsThe successful candidate will have relevant experience with Proofpoint products and understand threat protectionA deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awarenessProactive, self-starter driven by setting and achieving goalsBackground in security, especially around threat actor tactics, techniques, and proceduresResponsibilitiesThe role of the Threat Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. Duties include but are not limited to:Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when neededMeet regularly with clients to review support interactions, system status, major issues, emerging threats and how to combat them using Proofpoint products and servicesDevelop deep understanding of customer’s business and operational needsMaintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging managementDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutionsProvide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suiteIdentify and prioritize short term and long-term goalsPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint TeamPlan, document, and identify risks and challenges for production changes that span multiple services or technologiesMonitors levels customer satisfaction and escalates customer concerns as necesaryResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraintsUses independent judgment within broad parametersDesigns and implements solutions to complex problems with minimum supervisionProvide technical guidance to customer teams and respond to enquiries regarding product features and functionality#LI-JLIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 105,420.00 - 165,660.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 88,340.00 - 138,820.00 USDAll other cities and states excluding those listed above:Base Pay Range: 79,170.00 - 124,410.00 USD