It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.The RoleThe role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.Your day-to-dayUnderstand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment.Assist Proofpoint customers with setting goals and success criteria for their Proofpoint deployment and provide reports to track key metrics and progress.Act as a technical advocate to manage and monitor interactions with our technical support team proactively escalating issues and feature requests.Collaborate at all levels within an organization, create and deliver executive customer presentations that outline system performance, potential issues, and suggested forward courses of action whilst proactively making recommendations to improve customers’ security posture and system performanceProvide insights on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business.Participate in weekly Status calls, Monthly management calls and Periodic executive-level business reviews.What you bring to the teamVery strong customer service and account management skills.Extensive industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas (Preferably within a software security organization);A history of successfully leading and managing customers through escalations.Experience and working knowledge of basic software security principals, concepts and technologies.Working knowledge of data communication concepts and technologies - specifically email and networking.Excellent communications skills - both written and oral including strong presentation skills.Adaptability and willingness to learn new technologies.Strong project management and time management skills.Fluency in Italian and EnglishNice to haveKnowledge of Linux, SMTP, and MySQL considered an advantage.Working knowledge of Windows, Active Directory, and Microsoft Exchange considered an advantage.Why ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPTIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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