It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Manager of Managed Security Awareness Leadership Excellence: Lead and mentor a team of skilled professionals, fostering a collaborative and high-performance culture. Your exceptional leadership will inspire and drive the team to exceed customer expectations consistently. Service Delivery: Oversee the delivery of managed services to our valued clients, ensuring top-notch service quality and adherence to SLAs. You will be the driving force behind maintaining our reputation for excellence in customer satisfaction. Client Relations: Cultivate strong relationships with clients, understanding their needs and providing proactive solutions. Your exceptional communication skills will be instrumental in building long-lasting partnerships. Positively engage with customers through escalations: Meet with customers when problems arise, listen to their view, creatively craft a resolution, or include the appropriate colleagues to satisfy the customer’s issue(s). Continuous Improvement: Promote a culture of continuous improvement, leveraging data-driven insights to optimize processes, enhance efficiency, and deliver an exceptional client experience. Identify opportunities to employ automation or SOP’s: Understand the team’s activities, develop ways to do more with less. Foster cross-team collaboration: Organize regular meetings, where teams can discuss ongoing projects, share updates, and brainstorm ideas together. [Essential Duties] Communicate strategies and best practices with staff or clients for the services provided by the team. Conduct regular meetings with team members, establish goals and discuss concerns. Monitor and report on team’s performance. Stay current on Proofpoint Security Awareness product additions and changes. Communicate to the rest of the team. Special projects as needed to address issues and features. Assist sales when potential customers have Managed Security Awareness related questions. Monitor customers that are near renewal. Escalate customer issues. Find excellent candidates and drive interviewing and hiring process. Evaluate new customers and assign team members to them. [Qualifications] Bachelor's degree in [relevant field] or equivalent experience. 5+ years of experience in managing teams and delivering managed services. Proven track record of success in achieving operational goals and KPIs. Strong understanding of industry best practices and emerging trends in managed services. Excellent communication, negotiation, and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 116,690.00 - 183,370.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 96,880.00 - 152,240.00 USDAll other cities and states excluding those listed above:Base Pay Range: 87,220.00 - 137,060.00 USD
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