Product Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate OverviewIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud environmentAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.About the Product Support TeamWe’re looking for an experienced Product Support Engineer with troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and play a critical role in the day-to-day support of these customers.#LifeAtProofpoint as a Product Support EngineerThe Product Support Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Pre/Post Sales and R&D departments. This person is required to provide clear and concise communication with all forms of clients and internal peers.Your day-to-dayWork regularly with Product, Engineering, PS, TAM and CSM teamsResponsible for advanced troubleshooting of Illusive products and servicesWork with the customer to troubleshoot and resolve complex issues, replicate customer environments and product problems as neededDocument issues and collaborate with R&D when needed to provide solutionsAct as Subject Matter Expert in Illusive technological areas to support team membersDevelop and review content for knowledge sharing for both internal purposes and customer facing platformsWhat you bring to the teamFluent EnglishPreferable BA degree in Computer Science, Computer Engineering, or equivalent practical experience3 + years of experience with supporting and implementing applicationsStrong knowledge of Relational & non-relational databases and SQLStrong knowledge of Windows environments: windows servers, event logs, GPO - MUSTFamiliarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDEKnowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.Strong analytical abilities to quickly resolve process/technical problems, evaluate alternative approaches and recommend the most efficient and effective solutionsKnowledge in cyber - lateral movement, cyber-attacks - Big AdvantageFamiliarity with deployment tools - SCCM, Intune, Tanium - AdvantageFamiliarity with PAM solutions (e.g., CyberArk) - AdvantageExcellent communication skillsPeople person and team playerSelf-learner and independent executorAbility to think “out-of-the-box” and develop creative solutions to address clients’ requirementsWhy Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.  #LI-JR1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!