Threat Strategy Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Our customers buy Proofpoint products because they are the best in the industry. Our threat Strategy Managers are responsible for ensuring that our customers get the most out of this investment through pro-active engagement that advances their information security program. Successful candidates will be able to understand advanced technical concepts and articulate program designs that support our customer’s threat protection programs. Candidates will need a proven track record of successfully interfacing with customers on both technical and non-technical levels. A working knowledge of current threat actors for information security threats and risks to our clients, providing guidance on discovered threats is preferred.The RoleThe role of the Threat Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.Your day-to-dayDuties include but are not limited to:Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.Meet regularly with clients to review support interactions, system status, major issues, emerging threats and how to combat them using Proofpoint products and services.Develop deep understanding of customer’s business and operational needs.Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite.Identify and prioritize short term and long-term goals.Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint TeamPlan, document, and identify risks and challenges for production changes that span multiple services or technologies.Monitors levels of customer satisfaction and escalates customer concerns, as necessary.Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraintsUses independent judgment within broad parameters.Designs and implements solutions to complex problems with minimum supervision.Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality.What you bring to the team6+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasManaged security or consultancy experience is required.Knowledge of data communication concepts and technologies, specifically email and networking.Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint.Working knowledge of Windows, Active Directory, and Microsoft ExchangeA history of successfully motivating and inspiring coworkers in your team and ensuring they work efficiently and effectively.Ability to effectively work in a team environment as well as independently.Must be proactive and have outstanding verbal and written communication skills.The successful candidate will have relevant experience with Proofpoint products and understand threat protection.A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects, and internal groups to spread threat intelligence landscape awareness.Proactive, self-starter driven by setting and achieving goals.Background in security, especially around threat actor tactics, techniques, and procedures.#LI-EC1 #LI-REMOTEIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 105,420.00 - 165,660.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 88,340.00 - 138,820.00 USDAll other cities and states excluding those listed above:Base Pay Range: 79,170.00 - 124,410.00 USD