The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company. What You’ll Do: Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs. Maintaining the company’s ticketing system. Executing stored procedures and querying TTD database using SQL. Multi-task, manage, and resolve basic and mid-level application support requests. Problem-solving and troubleshooting The Trade Desk’s platform. Frequent communication with business and technical stakeholders. Contribute to the company’s Knowledge Base by the creation of new articles and updating existing ones. Take initiative on tickets that can be completed without Development Team assistance. Who you are:Bachelor’s Degree in an analytical subject or relevant substitute experience. 0-3 years relevant work experience as a support representative in a small or medium sized business. Demonstrable troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment. Knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus. Basic to mid-level SQL and HTML experience. General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus. Additional European language No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply. Effective time management skills – ability to prioritize and meet deadlines. Problem-solving ability. Outstanding written and verbal communication skills. A team player, who is focused on sharing knowledge and working to achieve the best service for our customers. #LI-LM2Our Compensation and Benefits ( for NY, CO, CA, and WA residents only)At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $38,700 -$71,000In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click here to learn more.Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave. The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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