Graphics/3D Collections Analyst

Graphics/3D Collections AnalystDescription -Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities: Manages a customer portfolio of approximately 300 accountsEngages with customers over the phone, virtual meetings and via written correspondenceResolves collection issues independentlyAnalyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate paymentResolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customerRecognizes trends for non-payment and resolves issues by engaging internal and external partnersInitiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.Analyzes at-risk customers and recommends account strategies to prevent delinquenciesNegotiates payment plans to mitigate risk for HPEducation and Experience Required: First level university degree with a focus in business or economics recommended or equivalent experience.Typically 2-4 years of experience in collection.Knowledge and Skills: Strong written and verbal communication, negotiation, and conflict resolution skills.Solid ability to engage in difficult conversations.Intermediate accounting knowledge.Intermediate problem solving skills.Basic computer skills.Intermediate prioritization skills.Intermediate understanding of HP's order management process.Intermediate understanding of HP's dispute management process.Intermediate understanding of collection processes and financial concepts.Strong influence skills.Job -FinanceSchedule -Full timeShift -No shift premium (Romania)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.