Business Analyst Graduate

Business Analyst GraduateDescription -Business Environment   The R&A Customer Support & Services Delivery (CSSD) is part of the Reporting and Analytics team within Digital and Transformation Organization, focused on supporting CSSD Businesses with data, reports and insights to improve Customer experience and drive operational excellence through the right set of actionable metrics to accelerate innovation and transformation.  We are looking for a recent graduate, junior with no experience, for an initial 1 year temporary contract.Work experience is not required, but appropriate internships in industry is an advantage (maximum of 8 months of Internship experience).Job DescriptionPerforming detailed requirements analysis, documenting processes, and performing some user acceptance testing.Skills:Basic SQL skills, to be able to pull queries from SQL tables and prepare analysisProficient level of excelSet up reports according to business requirements and new initiatives in the Contact CentersParticipate in projects to simplify and partially automate reportsDrive improvements based on the analysis and business knowledge/understandingResponsibilities:Understanding business requirements, creating reports, analytics and business intelligenceWorks with global reporting teams to set up and adapt standard reporting, based on business requirements.Works together with Customer Care Center teams/internal customers to capture and met business requirementsCreate reports and business intelligence to better understand operational performance of our Contact centersProvides insight on call drivers and customer satisfaction driversAnalyze ways to avoid calls by providing solutions on the webIdentifies anomalies in data to enable issue preventionOptimization and standardizationIdentify improvement opportunitiesEducation and Experience Required:Bachelor's or Master's.Degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.Statistics and analytical skillsTypically 0-1 years experienceKnowledge and Skills:Using data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.Strong analytical, statistical and problem solving skills.Understanding of industry quality standards and methodologies.Using empirical and root- cause analysis, modeling, and testing methodologies to identify areas for process improvement.Excellent written and verbal communication skills; mastery in English.Ability to effectively communicate plans, proposals, and results, and negotiate options at different levels.Job -ServicesSchedule -Full timeShift -No shift premium (Spain)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.