Technical Support Engineer- P2 for Managed Services

Technical Support Engineer- P2 for Managed ServicesDescription -Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Education and Experience Required: Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.2-4 years related experience in a telephone support position in a service or end-user support environment. 1 year experience in the microcomputer industry. Technical training in hp or other manufacturers' product lines.Knowledge and Skills: Working knowledge of the field of Customer Relations.Demonstrated verbal communication and customer service skills.ntermediate-level knowledge of operating systems software.Demonstrated writing/correspondence skills.Experience and demonstrated presentation skills.Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $53,000.00 -- $77,000.00 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.Job -ServicesSchedule -Full timeShift -No shift premium (Mexico)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.