Global Deals Service Operations Manager with English and German/French/SpainDescription -If you:Love to have brave conversations & learn and adapt on daily basisAre hungry to start where you are & evolve along the wayPut in extra efforts in building strong relationships with Customers & Partners and strive to deliver on the commitments you makeAre keen on diversity and inclusion as well as on meaningful team collaborationGo the extra mile to support different communities around the globe & contribute to sustainability through various ambitious initiativesThen this might be a great match so keep on reading!Job scope/summary: We at HP Inc. truly believe one thoughtful idea has the power to change the world, therefore your voice will for sure be heard. As a Service Operations Manager (SOM) you will be (pro)actively supporting the services delivery of customized or DaaS (Device as a Service) deal(s)/project(s). You will also be coordinating or managing some of the following: Hardware implementation monitoring, Partner Delivery Scheduling & Metrics management, Services Invoicing, Services Delivery management, Reporting, Project financials (profit & loss, etc.), ensure compliance with the SLAs (Service Level Agreement) as defined in the Contract (Statement of Work). A crucial responsibility of the DaaS SOM is to track & monitor all services deliverables to ensure compliance with the SLAs (Service Level Agreement) as defined in the Contract (Statement of Work). This is where you will have to be all analytical & keen on details and, as soon as you identify the need, proactively raise escalations to the responsible for the deal(s)/project(s) SDMs (Service Delivery Managers) should a delivery partner’s performance deviate from meeting the required SLA or the Customer(s) fail to respect their duties defined in the Contract (Statement of Work).Education (degree) and professional experience required: Bachelor’s degree or equivalentExperience in a Customer facing role – a strong advantage Project and/or account management experience – not mandatory but considered a plus Language requirements: B2/C1 of German (preferred) or French or Spanish (both written and verbal)Fluent English (both written and verbal)Personal skills and qualities: Proactive & positive can-do attitude Strong interpersonal skills – active & empathetic listening skills, great verbal & written communication skills as well as an overall ability to “sense” the right approachCustomer orientedOut of the box thinking: a creative individual willing and able to come up with solutions & ideas for improvementsA team player ready to help a colleague in need (a fine sense of humour is for sure perceived as a superpower in our team) Digital & tech competencies - not a must but definitely considered a strong advantage: MS Office 365 – Excel, Word, Power Point, Outlook, SharePoint, OneDrive, etc.Reporting & Data management tools (CRM) ITIL (IT Infrastructure Library) frameworkITSM (IT Service Management) toolsProject Management foundations (Agile, Lean, Lean Six Sigma)We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.Job -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Not SpecifiedRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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