Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?As Vice President of Product Management, AI you will be responsible for Genesys Cloud’s AI development tools and platform product roadmaps, including defining, designing, delivering, and scaling the products that we develop. You will work closely with our customers and other functions supporting AI within Genesys Cloud to help define the key set of product requirements and products that will help us grow customer adoption.ResponsibilitiesWork closely with the executive team to implement the company's product strategy, incorporating AI technology in innovative and effective ways to ensure the product portfolio aligns with the company's overall strategy and visionYou will help define the product vision, roadmaps, and feature prioritizationDevelop and lead a high-performing product team, providing coaching and mentorship to support their professional growthOversee the development process individual PM's are leading, ensuring the process is following best practices and products are built to the highest standardsDefine and track key performance indicators (KPI's) to measure the success of AI products and make thoughtful decisions to optimize product performanceCollaborate with cross-functional teams, including engineering, design, marketing, sales, and customer success to ensure alignment on product priorities and successful product launchesCollaborate with VP Product Marketing on market research and analysis to identify customer needs, market trends, and opportunities for product innovationCollaborate with VP Pricing on competitive analysis to identify our greatest avenues for differentiation, pricing strategies, and unique value drivers for customersCollaborate with the GM of Digital, AI and Journey Analytics to deliver a successful portfolio of AI products and share in the financial targets for the portfolioRepresent the company and product portfolio to external stakeholders, including customers, partners, and industry analysts Minimum Qualifications12+ years of product management experience with the ability to lead and develop great teamsProven history of creating “big picture” strategy, along with the ability to provide detailed technical guidance to the team and enable them to implement more effectively and deliver products on timeDemonstrated experience forming AI platforms or AI softwareExperience delivering consumer or enterprise products at scale and managing product solutions with multiple stakeholders, leading either product or product and engineering functionsExcellent customer focus and a deep commitment to delivering products that create customer value and delightful experiencesBachelor’s degree in Computer Science, Engineering, Mathematics, or related fields, Advanced degree preferredCompensation:Market competitive salary with an anticipated base compensation range of $225,000.00 - $275,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and locationCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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