Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Location: Remote, North America Team: PS, Solutions and Delivery for all Genesys customers Overview:In this role, you’ll work closely with customers to establish solutions to make them successful, broaden the effect of Genesys technology to meet their business goals, and help guide the evolution of the platform by identifying new deployment patterns. You will provide vision and thought leadership while promoting the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company. This position requires an individual with a pragmatic mindset, and with a history of adapting a clear vision based on the customers maturity and structure.This position sits in the Professional Services (PS) organization aligned to the design, development, and greater core implementation and upgrade activites related to the customers CX business goals. To be successful, you’ll need to be curious and seek out opportunities to solve problems with minimal direction and documentation.What’ll you’ll do: Work closely with customers and partners during all stages of the project lifecycleProvide platform configuration guidance and best practices to customersUnderstand how Genesys technology integrates/interfaces with customers` solutions visionLead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customersPresent complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizationsIdentify (project) risks and the definition of mitigation plans. What you’ll bring to the table: 3 – 5 plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage the call center technologies.Experience consulting and providing technical solutions with customers on top technology trends such as optimization, acceleration, connectivity, business model changes and customer experience.Demonstrated work with the Genesys Cloud CX product.IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) Hands on experience in designing and programming complex applications leveraging APIs, JSON and/or Javascript.Professional experience in a similar position, supporting similar responsibilitiesExperience with current technology implementation patterns including service-oriented and cloud. Understanding of business processes and transformation and how they relate to customer experience technology.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $112,450.00 - $233,550.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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