Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:In this role, you will be responsible for comprehensive “end-to-end” commissions administration which includes processing calculations, and payment of commission and distribution of sales incentive plans for all commissionable positions for their assigned area. You will be responsible for both sales and non-commission incentive plans. This position is expected to mentor the Commissions Analyst(s) on the team, interface with field sales, HR, payroll, Sales Operations and Sales Finance as part of their day-to-day activities. The ideal candidate will be detail-oriented with excellent analytical and communication skills; initiative and solving problems to help drive greater efficiency and process automation.Key Responsibilities: Assist in the day-to-day operations of our sales and services incentive compensation plans globally, ensuring payments are accurate, timely and paid in accordance with the plans.Be the expert resource for the various plans the team is responsible for administering. This includes general commission rules and specific commission plan requirements for all the various plan types and understanding system capabilities.Validate, review commission team outputs across both US and Manila locations.Serve as a point of contact for their assigned area and perform research as needed to help resolve issues and develop appropriate solutions to resolve exception payment requirements.Generate timely issuance of Goal Achievement Plans (GAPs) to compensation plan participants as needed.Issuance of GAPs and ensure participants’ questions and concerns are addressed.Perform ad-hoc analysis pertaining to incentive and commissions data for various partners or department reporting.Conduct periodic training with participants and managers to ensure that plans are well communicated and well understood by participants.Assist in new plan year system requirements, system updates, UAT and providing support for Commission Administration projects.Providing research and documentation for Internal Audit requests on an as-needed basisManaging an issue log and timeline in a SmartsheetRequirements:Bachelor's degree in a related area or equivalent experience.At least 5 years of experience in commission compensation, including strong experience with ICM/SPMs (preferably Callidus).Ability to adjust communication style to varying levels of leadership.Ability to work independently with general direction in a fast-paced environment.Must have excellent verbal, and written communications skills and changing priorities.Strong interpersonal skills to work with cross-functional groups.Advanced Excel Skills.Inductive and deductive reasoning.Excellent attention to detail skills.Knowledge of financial controls.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $61,750.00 - $128,250.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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