Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:Join our team at Genesys, where the Employee Experience function in the larger Customer Success & Services (CSS) organization is at the forefront of growth and development. As part of this team, you will drive innovative change, maximizing the talents of individuals and teams through continuous learning, promoting a positive culture and improving the overall employee experience at Genesys.In this role, you will:Collaborate cross-functionally to identify skill gaps and shape essential training for enhanced expertise.Cultivate strong relationships, both internal and external, to surmount learning challenges.Plan, execute, and manage virtual, live, and hybrid events on platforms like Zoom.Design comprehensive learning curriculums, spanning formats such as manuals, modules, and instructor-led sessions.Utilize inventive course design approaches to create impactful training programs.Additionally, you will:Master development tools, course organization, branding, and design processes.Analyze and report on the employee experience, tracking valuable insights.Maintain and enhance the company's learning portal and SharePoint sites.Provide pivotal support for flagship programs like new hire onboarding, Personalized Learning Journeys, and the Elevate Employee Experience Event.Minimum Requirements:Prior experience in customer-facing roles.Proficiency in productivity tools including PowerPoint, Excel, and Word, as well as learning platforms.Exposure to employee engagement programs.Project management skills and the ability to meet deadlines.Strong communication and interpersonal abilities, adept at developing impactful written materials for a global audience.Creative thinking in crafting training materials and approaches.Data analysis skills, with the ability to interpret insights.Flexibility for up to 20% travel for meetings and events.We value the following additional qualifications:5+ years of relevant professional experience.Bachelor’s degree in human resources, professional development, instructional design, or a related field.Familiarity with the CX/CCaaS industry and related technology.Prior experience in education content creation.Proficiency with virtual event platforms, preferably Zoom Events.Robust experience in HR/L&D, with a deep understanding of core learning & development practices.Familiarity with learning management systems (preferably Docebo and/or Workday).Proficiency with authoring tools like Articulate Rise, Adobe Captivate, Camtasia, Canva.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $68,250.00 - $141,750.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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