Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is seeking an ambitious and skilled Sr. Product Owner in the domain of Legal Technologies with a focus on our CLM platform. This unique position requires deep functional and technical expertise coupled with the ability to solve problems creatively and effectively. In this role, you will partner across the organizations to analyze current state needs and challenges, identify improvement and automation opportunities, develop a backlog of user requirements, propose business and system architectures, best practices, initiate proof of concept efforts for specific capabilities and work with IT development team to enable the product(s) – both off the shelf and custom.What this role isn’t: This isn't about taking orders or simple troubleshooting. Dive deep, ideate, solve pressing challenges, and collaborate as a bridge between IT, legal professionals, and business stakeholders.What you’ll bring to the table:You will possess deep functional expertise in legal technologies, excellent client relationship management skills, and a proven track record of successfully implementing and supporting CLM solutions driving transformation, and standardizing processes. You’ll need to be excellent at building trust with IT and Business partners, adaptable and lead with empathy.Some details about what you’ll do:Product Ownership: Partner with various stakeholders (Legal, Procurement, Shared Services, Sales, Finance) to identify areas of improvement, define scope, document business requirements, gain consensus, communicate progress, coordinate tests and implement solutions.Stakeholder Engagement: Be the go-to person for key internal clients, fostering strong partnerships and understanding their business needs and objectives.Requirements Gathering: Perform detailed analysis of complex business process requirements and provide appropriate system solutions. Translate problem statements and solution hypotheses into user stories or other forms of requirements, ensuring clear acceptance criteria and measurable success metrics.Prioritization: Manage product backlogs ensuring the delivery of maximum value. Assess backlog items for conflicts or impacts on other groups. Act as a vigilant investigator, ensuring business requests do not adversely affect other teams and align with our overarching strategic direction.Backlog management: Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation/planning process to obtain diverse perspectives. Compliance: Oversee financial controls for legal systems and maintain SOX compliance.Training & Mentorship: Share your expertise and knowledge, elevating our team’s capabilities.Market Analysis: Stay informed about market trends, competitive landscape, and evolving legal technology needs, incorporating this knowledge into product planning and ensuring that legal technologies remain at the forefront of innovation.Requirements:Proven experience as a Product Owner or similar role in the legal technology domain, with a strong focus on Contract Lifecycle Management (CLM) solutions.Deep understanding of legal industry workflows, processes, and challenges, specifically in the area of contract management.Excellent analytical and problem-solving skills, with the ability to translate complex legal requirements into actionable plans for legal technology products.Experience working in an Agile development environment and familiarity with Agile methodologies (Scrum/Kanban).Experience in implementation planning, analysis, stakeholder management, and business process definition.Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, legal professionals, and stakeholders in the legal industry.Knowledge of user-centered design principles and the ability to work closely with UX/UI designers to create compelling user experiences tailored for legal professionals.Self-motivated and proactive, with a demonstrated ability to work independently and prioritize multiple tasks effectively.Bachelor's degree in Computer Science, Engineering, Law, Business, or a related field (or equivalent experience). Advanced degrees or certifications.#LI-RemoteAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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