Account Director

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys has forged a new market sector and we are seeking an extraordinary Account Director who can be the catalyst for our continuing growth and success. With personal impact and gravitas, you will be comfortable around the C suite customers. With a consultative selling approach, you will be able to position the full Genesys portfolio to the customer without effort. We expect you to step into the customer's shoes to help them see how they can reap the benefits our products will bring them. You can do this because will have a deep understanding of industry drivers, challenges, and expected business outcomes.Our Account Director works cross-functionally, and across regions, if required. They orchestrate internal teams as well as partners along the Sales Process to ensure the customer is provided with effective and knowledgeable service.  In this role, the primary responsibilities will include (but are not limited to):Taking appropriate actions to increase our net logos and winning Cloud business by meeting prospective customers, developing a deep understanding of their current and future environment. Developing strategic account plans for your accounts and executing on the plans you have designed. Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how Genesys can help solve the customer's business challenges. Pulling in overlay expertise to support value realization Proactively identifying and managing customer concerns or risk to guide the customer to the best-fit offer. Helping to facilitate a smooth transition from pre-commit thru to implementation Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future You will do all of this while maintaining a vibrant pipeline for consistent success, building new relationships, and maintaining longstanding relationships. Additionally, you will constantly be an advocate for the upsell and cross-sell opportunities with existing customers and at all times a Brand Ambassador for Genesys. Other requirements 10+ years experience of software sales experience Has proven experience working with large accounts with long sales cycles  Strong preference for Cloud sales Familiarity and comfort with subscription sales Proven success with working at C suite level Track record of hitting your targets Able to talk to sustained strategic account focus over a long complex sales cycle BS or BA degree or equivalent work-related work experience Ability to travel up to 50%It’s an amazing time to join Genesys, named by Gartner as a Leader in the 2021 CCaaS Magic Quadrant for the 7th straight year. Benefits Medical, Dental, and Vision InsurancePaid Parental LeaveTelehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off401(k) matching programAdoption Assistance Infertility treatmentsSee more Genesys benefits information at https://mygenesysbenefits.com/Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $105,300.00 - $218,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.