Senior Analyst, Sales Operations

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Senior Analyst, Sales Operations is a member of the broader Revenue Operations team and will act as a business partner to sales leaders throughout the North America organization. This role functions as the key operational point of contact in region. Key Responsibilities:Business AnalyticsTrack and analyze key metrics – deal bookings, quota attainment, and forecast accuracy.Participate in weekly Sales forecast calls and associated reporting for Sales management.Act as single point of escalation for Regional Sales teams to manage forecasting, process issues relevant to quota and booking issues, reporting queries, and Salesforce account issues across all verticals in North America.Manage regional reporting requirements including but not limited to:Provide input to remove duplication of effort and ensure we are leveraging centrally produced Sales and Revenue Operations dashboards and reports where possible.Work with leaders to ensure regional reporting requirements are captured including efforts aligned with global reporting initiatives.Support North American Revenue Operations Director in collating sales quota and pipeline reports, sales metrics, and data and presentations for Quarterly Business Reviews (QBRs).Provide insights into effectiveness of specific programs and opportunities and report progress against budget and forecast.Revenue Operations ExcellencePrimary business partner for Regional Operations Director.Work with leaders to drive Globally Consistent (Minimum) Cadence schedule and drive Salesforce hygiene.Support Revenue Operations Specialists, when necessary, with field process issues/booking issues etc.  During close periods closely monitor “to go” deals for the region and ensure deals progress through booking process and work with Account Executives to resolve any issues as they arise, ensuring the unit leaders are kept abreast of any issues as they arise.Proactively conducts analysis on KPI’s to include: win-loss, indirect bookings, cloud-mix, new strategic campaigns, and ad hoc analysis.Build dashboards to track key metrics and pipeline visibility to initiatives. Measures for Success:Ability to deliver data and insights in a clear and concise manner.A willingness to learn new software and tools to enable better decision making by sales business partners.Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.Demonstrates ability to take on projects and take feedback from key stakeholders.Minimum Requirements: Bachelor’s degree in Business, Statistics, Computer Science or a related field is desirable.Proven experience with the development and implementation of systems/tools utilized for Salesforce, variable compensation, revenue reporting and sales forecasting.Understanding of Sales processes and pipeline management.Advanced proficiency in Excel, leveraging PowerBI, advanced formulas, pivot tables, and modelling experience.Proficient in PowerPoint with experience preparing board level presentation materials.Experience building and modifying reports on Salesforce CRM Lightning.Strong attention to detail.Strong team player with ability to work cross culturally within and across business units.Responsible for improving processes, systems, and products to enhance sub-functional/regional/team performance. Works on problems where analysis of information requires evaluation of a variety of factors.Devises solutions based on limited information and draws on prior experience and precedents to resolve issues. Uses evaluation, judgment, and interpretation to select the right course of action.   Enhances relationships and networks with senior internal/external partners who are not familiar with their business area's subject matter, often requiring persuasion or clear explanation of data and concepts. Adapts style to differing audiences and often advises others on difficult matters.          May be responsible for providing guidance, coaching, and training to other employees within job area.May manage projects at this level, requiring responsibility for the delegation of work, and the review of others' work product.     Preferred Requirements:Tableau and Clari experience preferred.Minimum 3+ years professional experience in Sales or Revenue Operations and systems administration with Salesforce.Experience with United States Public Sector software sales/Go-to-Market strategy strongly preferred.Strong written and verbal communication skills with a track record of presenting to senior management.#LI-CP1 #LI-REMOTE #LI-Hybrid #LI-OnsiteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $65,000.00 - $135,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.