Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Who is Genesys? Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. We are 8000+ employees that hail from 50+ countries and speak 15+ languages. Just like this role, our design team is fully remote. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the work and flexibility required to get high quality working software into the hands of our customers.What do we do? At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.Who are you? You are a talented and experienced senior design leader and mentor with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can guide others while you translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each team they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.You’ll be asked to handle a variety of responsibilities, including:Planning and sequencing design work to ensure the team’s capacity is adequately utilized, our commitments are met, and the quality of the output remains high.This design team owns the governance of an area of the product, and operates a contribution model with other internal UX and product teams. You’ll be responsible for managing inbound requests, making sure your designers are staffed appropriately, and partnering with other UX and product leaders on cross-team initiatives.Working closely with engineering teams during development to help them navigate the cross-team impacts of implementing your team’s designsCreating, communicating, and driving large-scale process changesBuilding and fostering a sense of community and strong design values with your direct reports as well as other product designers based in the Budapest, Hungary office. Requirements to be considered:A portfolio of design work that shows us how you solve problems.8+ years of experience as a Design Director, Sr. UX Design Manager, Sr. Product Design Manager, Design Leader or comparable.Strong communication skills, and proven ability to communicate up, across, and down.What we offer:The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup companyKeep you in the loop: complete support and transparency from our global and local leadersAn A-team: talented and experienced professionals you can grow professionally with and an open & inclusive communityCareer development: we will support your professional growth because your goals are important to usFlexibility: office, remote or hybrid? Choose what you need to be at your best every dayEmpathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heartCafeteria, health insurance, life insuranceAnd a fabulous new HQ from September near Nyugati Railway Station at Budapest#LI-Hybrid#LI-BB1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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