Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Great customer experiences start with Genesys. Through its market leading cloud contact center solution, Genesys Cloud CX, Genesys unifies customer and agent experiences across phone, email, chat, text and social channels. As we continue to expand our product portfolio, we are looking for a Full Stack Software Engineer to join our orchestration team. We design and develop features for our web-based self-service and interactive voice response (IVR) platform that’s built on the rapidly expanding Genesys Cloud CX platform.As a team, we work with multiple stakeholders across the organisation giving us the opportunity to work on a variety of interesting challenges using a broad set of technologies and frameworks. You will have experience working with technologies like Java, Angular Frameworks and Amazon Web Services. People who do well in this role are self-motivated engineers with a passion for creating performant and robust production services. This job will enable you to:Design, develop and deploy high quality, efficient, testable software in the AWS Cloud.Own features from design documents and reviews right through to acceptance testing and deployment.Actively review code, and provide peer feedback.Troubleshoot production support issues post-deployment and come up with solutions to prevent reoccurrence.Champion development best practices, including CI/CD, unit testing and code quality and security practices.Join a multidisciplinary scrum team that operates within the larger product / platform teamThis job might be right for you if:You have a Degree in Computer Science, Software Engineering, or related disciplines. MSc in these disciplines a plus.You are curious, self-motivated, embrace collaborative team-work, ask the right questions, enjoy learning new technologies.You have some experience in either Java, or Javascript.You are comfortable working remotely with teammates in different locations and time zonesExtra Awesome would be:Experience with a front-end development framework such as Angular, AngularJS, React, or VueWorking experience with REST API back-end servicesDevelopment experience in a cloud-based platform such as AWS (preferred), Azure, or Google Cloud, and knowledge of technologies such as Dynamo, S3, SQS, Lambda, etc.Experience working with Docker, Git, Jenkins.Our Benefits: Flexible work schedules and work from home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection Life AssuranceFamily friendly leave allowances, including paid maternity and paternity leave. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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