Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?At Genesys, we are on a mission to deliver the concept called Experience as a Service. We build products to enable companies to connect via multiple channels (voice, video, social, etc.), and to provide context when engaging with their clients, making these connections meaningful, fast and memorable.We do this via a SaaS (Software as a Service) product called Genesys Cloud, which supports 500k users making over 1 billion API (application programming interfaces) calls daily, enabling around 180M minutes of phone calls monthly and hosting 70B interactions yearly.As we established our presence in Hungary with a core senior team, we are looking for high potential interns to help us deliver products faster, while spreading knowledge around SaaS product development and how those practices shape Customer Experience in the world.In this role, you will be working as a Software Engineer Intern in the Knowledge team. In Knowledge, we have six Scrum teams working on features related to knowledge base management, search, optimization, and knowledge surfacing through multiple touchpoints. The Scrum team that you are going to join mainly focuses on knowledge surfacing and is responsible for building a customizable Knowledge Portal experience.Join us and you will be working with the latest frontend technologies while gaining a better understanding of how the code you write is getting deployed to our customers as we have an end-to-end ownership from development through testing to managing our CI/CD pipelines.Some of the core technology that we currently use on our team, so you’ll have the opportunity to use your existing skills and learn:Languages: JavaScript ES6, Typescript, CSS, JavaFrameworks: React, AngularAWS Compute: EC2, LambdaInfrastructure: CloudFormation, TerraformDeployment: JenkinsAs a software engineer intern, you will be responsible for:Participating in the development activities of Genesys CloudDeveloping, testing and deploying code enhancements and fixes of existing functionalitiesParticipating in agile team ceremonies such as retrospectives and planningCommunicating regularly with colleagues and management to coordinate deliverablesBeing an intern at Genesys will give you the opportunity to:Learn and work with a top-notch tech stack, including AWS. You’ll surely make use of the knowledge gained here, whatever your next step may be.Work closely with a team of talented people and a dedicated mentor.Learn how Continuous Discovery and Continuous Delivery powers product teams to deliver value.Learn how a world-class CI/CD flow looks like and experience it through Genesys’ enhanced implementation on top of industry standards such as AWS and Jenkins.Gain experience in how a SaaS product is built and operated.Get to know the global leader in cloud customer experience and contact center solutions.Be part of something that has never been done: contribute to the creation of a new software category to help our partners deliver empathetic and hyper-personalized customer experiences.Learn what it means to take ownership, how an agile development team works and how to communicate transparently.What do you bring to the table?Actively pursuing a BSc/MSc degree in Computer Science or related technical discipline at a Hungarian universityKnowledge of software engineering and programming languages (e.g. Java, JavaScript or C#)Some experience with CSS, JavaScript, Typescript, Node.js is preferredBe a fast and eager learnerStrong analytical and critical thinkingGood written and verbal communication skills in EnglishWhat do we offer?The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup companyKeep you in the loop: complete support and transparency from our global and local leadersAn A-team: talented and experienced professionals you can learn the industry tricks from and an open & inclusive communityFlexibility: office, remote or hybrid? Choose what you need to be at your best every dayThe chance of landing a full-time position at the end of your internshipIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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