Principal Product Owner

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.Sonos is looking for an exceptional Principal Product Owner to drive change in our business processes and enterprise applications. You will be working in the following domains: Subscriptions and Order Management. The stronger your experience in these process areas, the better equipped you will be for success. This is a hands-on role with a combination of product management/business analysis and project management responsibilities.The ideal candidate will have a passion for working with a wide range of stakeholders to understand what makes their business tick, the challenges they face, and the opportunities they want to pursue. This person will also need to be experienced in managing enterprise business systems to immediately recognize the technical constraints that influence solution options. A background in the Salesforce platform (Commerce Cloud, Order Management, Sales Cloud, and Service Cloud, etc) as well as ERP systems (e.g. SAP) and Billing Systems (e.g. Zuora) is preferred. A proven track record of delivering successful implementations of processes and platforms is required.This role can be done from homeBuilding the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices in Seattle, San Francisco & Paris. This role can be done from anywhere in the United States- any of our offices, or remotely from home. It’s about impact, not location.Responsibilities:Partner with multiple stakeholders to understand their needs, align expectations, and define a product roadmapWork with business partners to understand and design end to end business processesDefine and implement new systems, capabilities, and processes to optimally support the businessLead projects, manage scope; oversee schedules (internal or vendor) to ensure on-target project deliveryProvide detailed specifications to the development team for customizations, integrations and reportingGenerate and organize documentation for proposed or implemented changes to systems / business processesResearch shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.Basic Qualifications:8+ years of direct experience as a Product Owner or BA / BSA with increasing scope and complexity8+ years’ experience working in enterprise information technologyExtensive experience with digital software provisioning and billingStrong organizational, leadership, and problem solving abilitiesExcellent communication skills and ability to build strong relationshipsExtensive experience with the order management and billing lifecycle for hardware and servicesExperience managing a complex product experience involving the integration of multiple capabilities and technologiesWell-versed in running large scale projects while balancing delivery of day-to-day operational requests from the businessExperienced with the Agile Process and how the role partners with the rest of the Agile TeamStrong program / project management skills and ability to successfully manage across functionsAbility to create clarity out of ambiguity and chart the path forwardPreferred Qualifications:Experience with hardware fulfillment and reverse logistics processesPassion for delivering best in class digital commerce solutionsExperience with revenue impacts of subscription billing including broad range of payment scenariosComfortable managing the needs of multiple distribution channels (B2B & B2C)Background in the Salesforce platform (Commerce Cloud, Order Management, Sales Cloud, and Service Cloud, etc) as well as ERP systems (e.g. SAP) and Billing Systems (e.g. Zuora)In depth understanding of scaled agile framework(s)Advanced familiarity with the Atlassian stack (Jira, Confluence, etc)#LI-RemoteAt Sonos we consider a wide range of factors when determining compensation, which may lead  individual compensation to vary depending on job related qualifications, skills, and experience.  All full time employees are eligible for merit increases, discretionary bonuses, and equity.  Our job postings may span more than one career level and the base pay range may be modified in the future based on changing market conditions. The starting base pay for this role for all US candidates is between: $140,000 and $155,900Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:Medical, Dental, and Vision InsuranceA 401(k) plan with company matching and immediate vestingAn Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required80 hours of sick time upon hire, refreshed annuallyUp to 12 paid holidays per calendar year12 weeks of paid Bonding Leave following the birth or adoption of a new child, plus up to an additional 12 weeks of Medical Leave for birthing parents under our Short Term Disability policyCompany-paid Disability, Life, and AD&D InsuranceVoluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance Mental health benefits to support your holistic well-beingA generous employee discount program & paid streaming music services on the Sonos platformFor a holistic overview of our benefits, please visit sonosbenefits.com. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Follow the links to review the EEO is the Law poster and its supplement. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.