nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The Senior Benefit Specialist is an integral member of our global benefits team, you will be joining nCino at an exciting time and be a part of our continued expansion to global markets. Our benefits team supports over 1,500 employees in 9 countries across the globe. We are looking for the right person to own, advise, support and deliver benefit programs and packages, including Retirement, Health & Welfare programs/projects and Wellness initiatives for our EMEA and APAC regions. At this time, the role will primarily support employees in the UK, Germany, France, Spain, Australia and New Zealand, with future potential to reach more geographies. We are an innovative software company that is searching for an energetic HR superstar who wants to “pave the way” creating new benefits where we are a start-up whilst enjoying the benefits of an established public company. Day-to-day, your role may entail anything from orienting new hires to their benefits, partnering with brokers, working with current employees on leaves, or participating in global market expansions. Most projects will include collaborating with global people operations, payroll, and operations/finance colleagues along the way. Essential FunctionsProvides advanced knowledge and guidance in the implementation and administration of benefit plans, programs, and services, to include absence and pension benefitsMonitors the daily management of benefit programs, regulatory compliance, and contract suppliers to ensure integration and alignment with company philosophy and strategic prioritiesProvides input on benefit programs to ensure integration and alignment with company philosophiesManages multiple carriers, ensuring vendors and carriers are aligned with benefit program objectives and provide appropriate service levels to employeesAudits vendor bills to ensure accuracy; reconciles vendor error reports, prepares invoices and presents bills for paymentPartners with brokers, vendors, and community resources to execute on a workplace wellbeing strategy that will result in improving the health and resiliency of the employee populationRepresents Benefits in cross-functional team settings. Coordinates with key stakeholders for the development and implementation of systems and processes which support benefit projects and initiatives globallyRepresents Benefits in cross-functional team settings. Coordinates with key stakeholders for the development and implementation of systems and processes which support benefit projects and initiatives globallyFacilitates the administration of leave programs, such as medical and parental, in accordance with applicable gov laws and company policies, to include consulting with employees and advising manager and Employee Relations on status of leaveEnsures the timely and accurate calculation of payroll deductions through updated benefits coordination, and coordination of statutory payments with government agencies as neededResponds timely to employee inquiries related to health and wellness benefits, time off and medical absences, and pay discrepancies related to benefit deductionsServes as a coach to peers and team members and acts as a resource for escalated issues of an unusual nature Ensures integrity of HR databases and provide HRIS system support to end users Requirements4+ years’ experience with supporting international benefits programs progressive responsibilityExperience managing and administering benefit and retirement programs*3+ years of experience/ proficiency in UK Benefits administrationKnowledge of applicable country employment laws and ability to research where needed Tech savvy with experience in HCM systems and Office suite, or similar softwareDemonstrates a strong team focus and willingness to collaborate, contribute and take on responsibilities to drive team successProficient with data entry Robust consultative and problem-solving mindsetHighly skilled at improving processes and using technology to enhance efficiencyAbility to handle responsibilities independently, while exercising good judgment in problem-solving and keeping stakeholders adequately informedExcellent written and verbal communication skills with a passion for gold standard customer serviceAbility to maintain the utmost level of confidentiality due to the sensitivity of the work in this department. Preferred Qualifications:Software industry experience Workday HRIS experienceStart-up experience and leading larger teams through change Proficient in writing and speaking multiple languages; English, as well as French, Spanish, German If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
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