We are looking for a Technical Support Analyst to join our library system team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues. About You – experience, education, skills, and accomplishments At least 2 years of Technical B2B Customer Support experienceBA/B.Sc. in a technological field or Library Science studiesHigh analytical skills and problem-solving mindsetAbility to work proficiently in a team and customer-orientationAbility to communicate in both technical and non-technical language with customers and co-workersSelf-motivated and able to maneuver in a multitasking environmentIndependence, initiative, and ability to learn and follow through on tasksIt would be great if you also had . . . Experience working in the Library industryExperience in the Research fieldWhat will you be doing in this role? Tier 1 Technical Support Analyst, who will be required to analyze and resolve complex software-related issues and communicate with customers around the world, and stakeholders within the company, such as Development teams and Product Management.About the TeamYou will report to the Technical Support Team Leader, and your team members are in Australia, Israel, Europe, and more.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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