Order Management & Billing Specialist (French-speaking)

We are looking for an Order Management & Billing Specialist to join our Billing team in Belgrade, Serbia. The team consists of 35-40 employees and is reporting to the Director of Order Management. We have a great skill set in billing/order to cash expertise across the globe and we would love to speak with you if you have skills in billing domain with added knowledge of order to cash.About You - experience, education, skills, and accomplishments  3+ years of experience in the Billing domainProficient level of French & English language (B2/C1)It would be great if you also had…  Excel knowledgeThorough knowledge of Order to Cash cycleStrong client orientationAnalytical skills & attention to detail; time management & ability to work well under pressure and deliver to agreed timelinesAn ability to work in a complex and dynamic international environmentWhat will you be doing in this role? Ensure all documentation is dealt with effectively, checked for correctness and receipt acknowledged; internal handling of complex client requests (manual input tasks); carry out any other reasonable administration requests made by the teamEnsure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely manner; expert in complexities relating to specific areas of Billing/E-Billing; automate by implementing reconciliations process on every step to ensure no revenue leakages; achieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queriesMaintain best practices in the team; the ability to comply with all procedures without adding increased risk whilst maintaining a high-quality service; continued development of relationships with clients & internal contactsProvide support on business initiatives to improve quality of service to meet company objectives, performance trend analysis and reportingPreparation of Allocation for work; the creation and maintenance of process manuals/SOPsAbout the Team   Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle.Hours of Work  Standard Serbian working hours (Monday to Friday), full-time employment, #LI-Hybrid (2-3 days per week from office)We Offer:Private health insurancePaid lunchYearly bonusYearly merit planMy Learning platformFamily benefits: Bushido kids sports school, tutorship lessonsFitPassMental health care - Psychotherapy sessionsCompany bicycles for rent free of charge25 days of annual leaveOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.