The Renewals Account Manager plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue and providing invaluable cross-functional perspective on product and process improvements to the client experience. About You – experience, education, skills, and accomplishments Bachelors’ degree or higher, plus at least 5 years’ related experience in sales or customer service, or equivalent combination of education and experience. Understanding of consultative selling and strategic account management. Outstanding written and verbal communication skills and proficiency in English. Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships. Strong multi-tasking, organizational and prioritization skills, with ability to maintain professional demeanour under pressure. Creative problem solver and decision maker, with enthusiasm and focus to reach positive outcomes. Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate. Ability to analyse, compare, evaluate, reconcile and draw meaningful conclusions and action plans from data. Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role. Fluency in English. Additional language skills would be a bonus.Experience working in the Life Sciences & Healthcare sector preferredWhat will you be doing in this role? Nurtures account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling. Maintains client base and corresponding retention volume by undertaking usage analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Clarivate products through emails, phone calls, and other client communication venues. Handles all renewal order management through Order Cloud and customer portals as required. Identifies, manages, and resolves issues via collaboration with internal teams such as Product Management, Customer Experience and Service, and Implementation. Acts as an advocate for both the client and Clarivate to ensure expedient and appropriate resolutions. Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to Account Managers and RAM/Sales Directors. Identifies and pursues new business opportunities with existing clients in conjunction with Product Specialist and/or Account Manager’s efforts. Collaborates with Account Managers and Product Specialists to support overall sales strategy and account support. Identifying, executing, and timely entry of campaign leads and client activity into SalesForce.com. Provides weekly reporting to Account Managers, Product Specialists and Regional Sales/RAM leaders and escalates any issues that would impact renewal or new business. Actively learns about Clarivate offerings and products. About the Team This role will work as part of a team of 6 Renewal Account Managers based across Europe supporting the EMEA region for the Life Sciences & Healthcare segment.Hours of Work Full time, hybrid role 2-3 days' per week in London office.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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