We are looking for a Systems Engineer / Technology Analyst to join our team. You will be responsible for building new, multi-user Linux & Windows systems for libraries across the world, and installing and configuring our full product suite. You will be as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business products; processes and systems. You will also collect, analyze and synthesize data to document requirements, ensuring needs of client/stakeholders are met. If this sounds like an opportunity you are interested in, then we would love to talk to you!This position can be performed on a remote basisAbout You – experience, education, skills, and accomplishmentsBachelor’s degree in computer science, or equivalent experience3 + years of experience using UNIX/LINUX in a customer services, systems installation, or systems administration role3+ years of experience working with the following technologies: Apache, Tomcat, PostgreSQL, LDAP, SSL, Windows Server, TCP/IP NetworkingIt would be great if you also had...Proven skill in problem solving and analysis in a technical environmentExcellent troubleshooting skillsAbility to learn and apply new technologiesAbility to perform detail-oriented work effectively and accurately under pressureAbility to work in a team-based environment as well as independentlyAbility to learn proprietary technology and tools quickly and accuratelyDemonstrated strong commitment to customer serviceWhat will you be doing in this role?Provide technical consultation to libraries implementing Clarivate systems and productsInstalls software for Clarivate’s suite of technologyParticipates in cross-departmental project teams to implement new library systemsConsults with customers by phone and e-mail on networking, hardware, Linux and Windows operating system requirements in preparation for system implementationsTests and troubleshoots software installationsCreates and maintains procedural documentationWorks collaboratively with colleagues on the teamProvides software and technical support for staff in other departmentsManages multiple projects and works well under deadlines and with shifting prioritiesAbout the TeamThe Systems Engineering/Technical Operations team is responsible for Implementing, configuring, and Supporting customer ILS systems and its associated products both in the cloud and on premise. During implementations the team members work cross functionally with associated internal teams and perform a wide range of activities including technical and process discussions with customers, direct installation and setup of ILS products, break/fix resolution, bug/problem reporting, documentation and process improvements and other tasks related to the project.Hours of WorkFull time, permanentAlthough duties are typically performed during normal business hours, occasional off-hours may be required#LI-remote #remote #cbClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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