Renewals Account Manager

We are looking for a Renewal Account Manager to join our North APAC Renewal team in Seoul. This is an amazing opportunity to work for Clarivate. The team consists of 15 people and is reporting to the Director, Renewals Account Manager. We have a great skill set in Renewal Management and we would love to speak with you if you have skills in Sales or Customer service.  About You – experience, education, skills, and accomplishments  Bachelor’s degree or higher, at least 5 years’ related experience in sales or customer serviceStrong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.Strong multi-tasking, organizational and prioritization skills, with ability to maintain professional demeanor under pressure.Creative problem solver and decision maker, with enthusiasm and focus to reach positive outcomes.Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate.Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data.Written and verbal communication skills and proficiency in English & KoreanIt would be great if you also had . . .  Strong working knowledge of SalesForceUnderstanding of consultative selling and strategic account management.What will you be doing in this role? Nurtures account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling.Maintains client base and corresponding retention volume by undertaking usage analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Clarivate products through emails, phone calls, and other client communication venues.Identifies, manages, and resolves issues via collaboration with internal teams such as Product Management, Customer Experience and Service, and Implementation.Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to Account Managers and RAM/Sales Directors.Identifies and pursues new business opportunities with existing clients in conjunction with Product Specialist and/or Account Manager’s efforts.  About the Team   Clarivate is on a bold entrepreneurial mission to help customers reduce the time from new ideas to life-changing innovations. You will support customers throughout the innovation lifecycle, harnessing our global reach, curated content, and best-in-class technology to help them discover, protect, and commercialize new solutions.Our renewal team will focus on programmatically executing renewals as a growth engine for Clarivate. We have a diverse, collaborative team across Asia that offers great support to one another with opportunities for development into other roles within the organization.Hours of Work  40 hours a week. Full-time contract. We offer a flexible work environment, with main working hours between 9AM and 6PM.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.