Renewals Account Manager - Academia & Government - French Speaking

Position Summary:The Renewal Account Manager plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue and providing invaluable cross-functional perspective on product and process improvements to the client experience. This role will be working with clients from the Academia & Government vertical.About You – experience, education, skills, and accomplishments  Associates’ degree or higher, plus at least 5 years’ related experience in sales or customer service, or equivalent combination of education and experience.Understanding of consultative selling and strategic account management.Outstanding verbal communication skills; fluency in English and French.Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.Strong multi-tasking, organizational and prioritization skills, with ability to maintain professional demeanour under pressure.Creative problem solver and decision maker, with enthusiasm and focus to reach positive outcomes.Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate.Ability to analyse, compare, evaluate, reconcile and draw meaningful conclusions and action plans from data.Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role.What will you be doing in this role? Nurtures account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling.Clearly and compellingly articulates the Clarivate value proposition through update sessions, phone calls, webinars, and other client communication venues.Maintains client base and corresponding retention volume by undertaking analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Clarivate products.Based on client interactions and monitoring key metrics and revenue reporting, provides early identification of and mitigates potential client issues.Identifies, manages, and resolves issues via collaboration with internal teams such as Product Management, Customer Experience and Service, and Implementation.Acts as an advocate for both the client and Clarivate to ensure expedient and appropriate resolutions.Executes annual account review reports/​sessions including contract status, product visioning, account penetration, and issue review.     Identifies and pursues new business opportunities with existing clients in conjunction with Product Specialist and/or Account Manager’s efforts.Collaborates with Account Managers and Product Specialists to support overall sales strategy and account support.Enters leads and client activity into SalesForce.com.Provides weekly reporting to Account Managers, Product Specialists and Sales Managers and escalates any issues that would impact renewal or new business.Actively learns about Clarivate offerings and products.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.