We are looking for a Digital Account Management Specialist to join our Innovative Team! In this position you will ensure client satisfaction while improving and expanding the use of Innovative products and services like Polaris, Sierra, and Vega LX. This is an amazing opportunity to accelerate the impact of public libraries on the world by helping them provide better experiences to their communities though our technology and services.About You – experience, education, skills, and accomplishments Bachelor’s degree and/or substantive Inside Sales experienceMinimum 2 years of experience building relationships and identifying demand, preferably in library industry but not required.Demonstrated experience and prior success in managing customer relationships and closing deals. It would be great if you also had . . . Previous sales experience and working knowledge of Innovative’s products.Knowledge of libraries or library automation industry preferred.Ability to work collaboratively and constructively as a team member.Familiarity with full sales cycle from proposal to contract.Ability to effectively work remotely to achieving activity and revenue goals.CRM skills preferred, NetSuite a plus.What will you be doing in this role? Provides outstanding service, overcomes customer’s objections, and understands the value of Innovative Solutions and Service Offerings.Identifies opportunities and closes sales over the phone.Correctly documents activities, account plans and strategy in CRM.Attends training and meetings as directed by direct supervisor.Proactively increases knowledge of Innovative’s Solution and Services and the library industry by researching and reading industry information.Regularly performs proactive calls to customer base to identify needs and opportunities within a subset of the shared territory.About the Team We approach our work with a positive attitude, enthusiasm, and skill. Clarivate’s present growth provides for a variety of opportunities for personal achievement and career advancement in a fast paced and flexible hybrid environment. Hours of Work Continental U.S. Core business hours. #CBClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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