We are looking for an Operations Manager to join our Innovative Interfaces team in Singapore. This is an amazing opportunity to work on Library Services. This is a new team, and we would love to speak with you if you have skills in facilitating the successful implementation of new complex customers implementing enterprise software applications including custom development and bespoke integrations with local systems. About You – experience, education, skills, and accomplishments Bachelor’s degree or higher Strong understanding of Software Systems Development Life Cycle At least 5years experience on operations and team management At least 10years experience working on support environment 3 years or more in Project or Program Management Experience in a product implementation and deployment Strong problem-solving skills, with the ability to identify root cause and recommend project changes that support customer relationships and internal business strategies Ability to effectively communicate to business stakeholders and other project participants It would be great if you also had . . . Experience in Library system or from information technology industries Experience on a customer facing role / customer management What will you be doing in this role? Responsible for managing a group of application support working very closely with the customer Serves as 1st tier escalation point for the customer Collaborate with appropriate departments on the delivery of all contracted services and products. Coordinate between internal stakeholders including Product Management, Development, and Sales. Outline success criteria/metrics and presents regularly to senior management on project status. Serve as escalation point for issues that may impact the project schedule or customer experience. Perform risk management to minimize implementation and operations risk. About the Team Members of this team join a high performing, top tier customer experience group of 300 professionals supporting the number one market product in our industry, Polaris. Our customers support a global community of lifelong learners. Our top-quality support is a market differentiator and key to why customer retention is unparalleled. Hours of Work This is a full time permanent position with regular working hour. At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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