Provider Relations Analyst

We are looking for a Provider Relations Analyst to join our team.  You will work to acquire and support content for Ex Libris library Delivery and Discovery products.  You will get a chance to work closely with Support, Development, Operations, Product Management and Global Content Alliances to ensure interoperability between Ex Libris products and to promote positive relationships with content providers. If this sounds like an opportunity you are interested in, then we would love to talk to you!About You – experience, education, skills, and accomplishmentsMaster’s degree in library science; or equivalent combination of education and experience3+ years of experience working with our productsIt would be great if you also had...Proficient use of Microsoft Office products, including Excel and PowerPointWorking knowledge of a variety of metadata formats and standards (e.g. MARC, ONIX, OAI-PMH, MODS, XML, Dublin Core, etc.)Attention to detail and accuracy while managing a high-volume workload.Excellent researching and problem solving and troubleshooting skills, including the ability to analyze, compare, evaluate, reconcile, and order data.Project management skills and experience with excellent follow-through on commitmentAbility to learn quickly and efficiently within an environment of changing prioritiesAbility to manage and resolve high volume requests in Jira or SalesForceWhat will you be doing in this role?Build and manage relationships with metadata providers, including publishers, aggregators, and other relevant industry playersEducate providers on how their metadata is used in Ex Libris products and impacts mutual customer baseOutreach to all sizes of providers to improve the breadth and quality of metadata within Ex Libris systemsMaintain regular meetings with providers to review customer feedback, issue resolution, and changes to provider productsTailor outreach plans and communication methods (telephone calls, email, face-to-face meetings, and webinars) by publisher and task based on the urgency of obtaining data and past responsesOutreach as needed to assist in filling gaps and corrects inconsistent data within metadata collectionsManage, report, and resolve on a dynamic list of product metadata issues in SalesForce or JiraAssist in acquiring metadata for electronic resources as needed from both new & existing providersDemonstrate customer focus by quickly analyzing and resolving issues reported by clients, Library Support and/or providersManage the content for a group of providers, resolving customer and provider issues in a SalesForce and Jira environmentExplore ingested metadata and work with metadata providers and internal departments to troubleshoot and bring resolution to issuesThink strategically about emerging areas, technology and metadata in a rapidly changing market in order to build efficiencies into work processesParticipate in metadata and process improvement projects to improve efficiency, quality, timeliness, communication, and interdepartmental coordinationHours of WorkFull time, permanentAlthough duties are typically performed during normal business hours, occasional off-hours may be requiredClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled