Data Center Customer Operations Engineer IV

Data Center Customer Operations Engineer IVEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryHas a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.ResponsibilitiesProvide Technical Support services including: Data Centre operations, equipment maintenance and service provisioningSupport Disaster Recovery drills and invocationsInstall and de-install of customer cross-connectionsPerform Smart Hands ServicesPerform Tape backup ServicesIncident handling, problem troubleshooting and escalation to upper tierEscort Telco engineers to provision or troubleshoot of circuitsSupervise vendors for work within data center premisesMaintain accurate records, document all problems, and prepare ReportsExhibit quality workmanship on all workManage multiple concurrent interdisciplinary projects and ability to work in a team24x7 shift duty and emergency scheduling of work is requiredMay perform other duties as assigned​QualificationsTechnical Institute/University Graduate in Computer Science or related disciplineCustomer focus with good communications and interpersonal skillsAble to perform 24x7 shift dutyGood presentation skills and problem solving skillsDiscipline, self-initiative, self-motivate and willing to learnFluent English speaking and writingKnowledge or experience in office applications, telecommunications equipment and technologiesCertifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantageEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.