Supervisor, IBX Critical Facilities

Supervisor, IBX Critical FacilitiesEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryEstablishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates. Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect. Accountable for department budget which may be broad and have far reaching impact on the business segment.What you'll do:ManagementManages experienced level professionals and/or may be responsible for subordinate managersManages team to work safely, effectively and with high regard to human error avoidanceManages personnel details including salaries, positioning, hire/fire, reviews, coaching and developmentLeads in project management and incident resolutionProject / Infrastructure Site ManagementPlans, coordinates, approves budgets, and implements resources to complete projects and maintenance within the data centersOverall site and/or multi-site capacity managementVendor ManagementManages the team to ensure completion to Equinix's required standards, (KPI's) Key Performance Indicators and (SLA's) Service Level AgreementsTestingEnsures correct processes are followed and all documentation is completeTakeover of new builds and building infrastructureApproves all (MOP) Maintenance Operation Protocol scripts and permitsParticipates as part of the new facility/infrastructure design teamIncident ManagementCommunicates and coordinates activities and on-site staff during a complex or severe customer-impacting incidentDrives root cause analysis and provides a clear directionDrives approval for incident resolutionWhat we expect from you:Proven years of experience preferredBachelor’s degree or equivalent work experienceWhat we' offer:Comprehensive and market-competitive remuneration packagePermanent Health Insurance (PHI)You are entitled to 23 days holiday per annum in addition to any statutory holidaysRestaurant Tickets and partly subsidised mealsEmployee Stock Purchase Plan (‘ESPP’)Excellent growth and advancement opportunitiesInternal training/development hub with continuous formative plans available to allAn inclusive, balanced and friendly culture with our embedded ethos in which to strive onEmployee Assistance Programme (EAP)Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.